Authors can create or edit any work items that are in their queue scope and any configuration items that are in their group ...

Authors can create or edit any work items that are in their queue scope and any configuration items that are in their group scope. They may also create, edit, and delete announcements that are displayed on the Service Manager Self-Service portal. Authors can also make limited customizations that are stored in management packs. Such customizations can include creating, editing, and deleting list items, tasks, templates, views, and view folders.
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